Ashy's Unprofessional Rant on Facebook

Surprisingly, Ashy Bines made a rant on her official Facebook page in early December. It was both unprofessional and immature, and, as a director and brand identity, it demonstrates not only a lack of maturity by herself, but her post was factually incorrect.

The post in question below:

Here are some of her customers responses. (Apart from the usual "haters gonna hate" and we must all be jealous remarks by the ignorant)

There were some well worded objections to the content of her post.

Let us now analyse what Ashy Bines has said:

Check out my interview with Beauty Haven !!
As always a mixture of negative comments about plastic surgery and me being a evil money hungry witch,to make it very clear none of the negativity phases me one bit.I actually find it very funny what i see people say if i get the chance to see it ;) My staff do a great job of getting rid of negativity around me :) BEST TEAM!

The fact is you have had breast augmentation surgery, and whilst that is not important on the face of it, the fact that you advocate and use your influence to promote Cosmeditour, which organise trips to Thailand for women to have plastic surgery when none of the surgeons are FRACS qualified, is dangerous and inappropriate as well as irresponsible.

If you are always worried about what people are saying about you ,there is no possible way you could be happy.Life is way to short for that crap!

Love who you are,be proud of who you are and the people who know you are the people who matter.People are always going to make up stories and reasons to hate you without even knowing you one little bit,they will judge ,criticize and paint a picture of who they think you are because they are insecure in their own life's,wishing they had the drive to do what you do,want what you have, or they could be simply having a bad day and they need to let their frustration out on someone or something or just plain bored and picking on people is fun to them.

We do not have frustrations and we are not bored. We expect, that like any other business, whereby you have had months to correct the poor customer service, very little has been done. As we speak, there are so many women who have not received their product, and who are lost on the forum, cannot find their downloads in which they paid for. Perhaps you should focus on your customer base in lieu of yourself?

For example:

I hear so many things about my life that people say that there is just no way its true,apparently Ive had a face lift and butt implants,i inject fake tan and have lipo in my tummy,Ive come from a rich family and never had to actually work.I actually peeled potato's when i was 13 for $5 an hour for my first job and have worked ever since. Fun REAL fact of the day haha!! Wendy George my gorgeous mum can confirm this for anyone who doesn't believe me ! ( I am very glad i found a career i LOVE doing was not keen on ever peeling a damn potato again haha!)

Nobody from the advocacy page has alleged any of those issues. We know you came from a modest background and that your mother is loyal to a fault. You may love your career but you created a false document alleging you have qualification in the UK, which you do not have and that is called uttering a false document. Again, nothing personal, but please accept responsibility for the fact that your business model is flawed and despite more than 14,400+ unhappy customers, plus those who have passed through and been re-housed and assisted with refunds, and OFT complaints, the only reason why you have made changes to your website is because we reported a complaint on behalf of the unhappy customer community forcing you to comply with the law, like any other business is expected to. You are not an exception to the rule. You cannot collect monies and fail customers so dismally.  Why not send them a welcome letter with all the information including the plans each time they join? Provide a generic letter which explains all the terminology and information on how to manoeuvre their way around the forums? Is that unreasonable? Surely by now you would have implemented some sort of strategy.

oh and Im a 40 year old single mum and had lunch with peter foster last week and someone told me to do everyone a favor and put my head in a blender and end it. and guess what??
Its All BULLSHIT STORIES and nasty crap that they make up to make themselves feel better and to try bring me down. I actually laugh at the stuff i read now. Didn't even know who peter foster was until i researched him after someone claimed i was at lunch with him haha!!!

Nobody in the admin team has ever made those allegations. We all know you are 24 years old, but we also know your advice is flawed, your new forum is not providing the service required, that you charge a different price for UK residents £69.00 GBP whilst Australians pay $75.60 AUD, and you still have amendments to make to your web site because it still has flaws which could be construed as misleading. Thank goodness for OFT Queensland issuing your company with strict compliance ultimatums because as at 5 December you were still providing conflicting information which constituted breaches of OFT legislation and ACCC legislation among other things. Lest we forget your screenshot which states your money back guarantee, and your continued advertising mantra of "lose weight fast guaranteed." That is also contractually flawed. Why? Because every person is different.

As for Peter Foster, a spokesperson for the advocacy page made the comment that your business is akin to Peter Foster's business model, which was famous for taking advantage of clients and breaching laws and scamming people. Nobody has suggested you have met him nor had lunch with him, that is misleading and deceptive on its face. Another blurb from you seeking support from your fans, which has diminished your standing in the market place as immature and unprofessional.

Rant over haha Anyways check out my interview below and their amazing website heaps of great beauty stuff on there!!
http://www.beautyheaven.com.au/health-wellbeing/healthy-eating-weight/healthy-eating-tips-from-ashy-bines-clean-living-diet-plan-creator-10084?page=1

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Perhaps you can concentrate on the multiple amount of women who have not received their product, their inability to access forums, and their pleas on your fan page for assistance?

That would be called customer service, which, as a business professional and face of the ABBBC brand, is what you're expected to do.

Instead of ranting like a self obsessed ''poor me," how about you spend the time helping so many women who are lost and cannot log in, desperately looking for the opportunity to download product they have paid for. And whilst your new guidelines are pretty and an improvement, we are going to blog about its flaws once the investigation concludes with ACCC and OFT, including the abuse of your client data base to help a member of your staff cheat in a competition to the detriment of the public and in breach of competition rules.

Now let us assess the false testimonial you altered despite what this amazing girl posted in your forum. Blaming the advocacy page is an absolute embarrassment for you when the proof is tangible and clear. Even Jodie's alleged mother and one of her friends confirmed the picture on the right is not her or has been distorted to the point of unrecognisable, compared to the testimonial she made on the ABCEDP page.

The real testimonial, after five months of hard work, well done Jodie, you deserve to be congratulated on what I call an awesome effort. The kudos is all yours.

The you posted on your page fan page that Jodie's journey took 5 weeks, which was not true, and diminished the achievements of a wonderful customers journey, who trusted you and whom you exploited to sell more product. In your fan page testimonial which you posted, advising everyone that this person achieved weight loss in 5 weeks when in fact it was 5 months, you did that yourself, nobody misled you, you used it to provide false and misleading information at the expense of one of your customers whose journey was incredible.

This is what she posted herself in the online forum:

Proof of a relationship between the woman who made the testimonial and the person who alleged she was her mother?

What Ashy Bines published on her page, which is demonstrably false and misleading, is insulting to her customer, and any other customers journeys whom she may have altered. 

Note that Dot has said it is her daughter. It also does not match her testimonial on the online forum. 

Why are you so desperate to sell or mislead your fan base? No jealousy, and certainly not hating, just shaking our heads at the incredible lengths you will go too, to mislead and deceive women who trust in your testimonials. 

If you trust your product, why not be honest about it? Why delete Dot Daniels comment and ban her from the page? Is the truth too confronting, or are sales and turnover the driving force?

We have received this screenshot in which Jodie claims the transformation as hers. We believe her. 

Her testimonial on the facebook page clearly states she took and * MONTH JOURNEY.(an 8 month journey) SO WHY DID ABBBC CHANGE IT TO 5 WEEKS? Perhaps her mother did not recognise her own daughter or perhaps what her mother meant was this did not happen in 5 weeks!!! READ ABOVE ^^^^^^^^^^^^^ 

(Amended by Cathy Brophy)

FIVE WEEKS IS AN ABSOLUTE LIE THE TESTIMONIAL BY JODIE ON THE FACEBOOK FORUM PROVES IT - SO WHY WAS IT CHANGED TO 5 WEEKS? 

(Amended by Cathy Brophy)

Perhaps you should concentrate on building brand credibility in the market place, as in the last six months, the same theme of customer complaints, lack of service and non receipt of product has not faltered. If you truly care about your customer base, please stop ranting like a petulant, unprofessional child, and take care of your customer complaints.

For example:

Who can take seriously a pseudonym with the initial "A" blogging about the Ashy Bines journey, with the letter "A" one out of 26 choices to make?

Thank you for taking the time to share and read this blog, which can be originally found here.

Please help the international members of the public. Use the Google function look up Ashy Bines Scam, Google; Scambook and Reviews, and see what the public have to say before you are conned by some dodgy/fake testimonials. 

I will finish that by saying there are some amazing and real transformations, and I congratulate those on their success. 

My issue is: Why not be honest? why alter information? Take responsibility and micro manage the problems which you are solely responsible for as a company. We are not doing this for the pleasure, the advocacy page admins would happily un-publish the page, once you stop thinking that the consumer law is something you do not have to comply with over at ABBBC Pty. Ltd.


Thank you the admin team of the advocacy page, and thank you to those who send in the screenshots.

Concentrate on your growing number of customer complaints please, ABBBC Pty. Ltd.